{"id":25,"date":"2021-06-09T19:00:13","date_gmt":"2021-06-09T23:00:13","guid":{"rendered":"https:\/\/laboratoiretextile.ca\/?page_id=25"},"modified":"2025-10-10T10:12:18","modified_gmt":"2025-10-10T14:12:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/laboratoiretextile.ca\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center is-style-overlap-media-text\" style=\"grid-template-columns:auto 55%\"><div class=\"wp-block-media-text__content\">\n<blockquote class=\"wp-block-quote is-style-border-quote is-layout-flow wp-block-quote-is-layout-flow is-style-border-quote--1\">\n<p><strong>Every piece is unique<br><\/strong>We take the greatest care in the manufacture of our products. Each piece is unique and made entirely by hand.<br>Due to the craftsmanship of our products, slight variations in printing or assembly are to be expected. They do not affect the quality, appearance or function of your product.<\/p>\n<\/blockquote>\n<\/div><figure  class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1200\" alt=\"Laboratoire Textile - Points de vente\" src=\"https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ.jpg\" class=\"wp-image-307 size-full\" srcset=\"https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ.jpg 1920w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-500x313.jpg 500w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-300x188.jpg 300w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-1024x640.jpg 1024w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-768x480.jpg 768w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-1536x960.jpg 1536w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-18x12.jpg 18w, https:\/\/laboratoiretextile.ca\/wp-content\/uploads\/2021\/08\/Laboratoire_Textile-FAQ-200x125.jpg 200w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Manufacturing lead times<\/strong><\/h2>\n\n\n\n<p>Most of our lights are made to order. We will process your order as soon as possible but production time can vary between one and two weeks depending on the time of year.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Processing of lampshades<\/strong><\/h2>\n\n\n\n<p>All our fixtures are treated with a non-toxic flame retardant to make them safer to use.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Maintenance<\/strong><\/h2>\n\n\n\n<p>Dry cleaning only. To dust your lamp, simply use a soft dry cloth.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Which bulb to choose?<\/strong><\/h2>\n\n\n\n<p>All our lamps are compatible only with LED bulbs of 60 w maximum for a safe use. In no case Laboratoire Textile can be held responsible for the choice of bulb made by the customer.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Is the light bulb included?<\/strong><\/h2>\n\n\n\n<p>We do not provide the bulb to allow you to define the atmosphere you want to create. <br>There is a wide range of LED bulbs available on the market. To help you make your choice, <a href=\"https:\/\/laboratoiretextile.ca\/en\/quelle-ampoule-choisir\/\" target=\"_blank\" rel=\"noreferrer noopener\">we have prepared an article on this subject.<\/a><\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Which electrical connections are used?<\/strong><\/h2>\n\n\n\n<p>We supply two types of connection with our luminaires. You can choose between an American wall socket (type A), or a ceiling-mounted installation. The electrical systems supplied with your lampshade are C-UL-US certified. We do not take responsibility for installation. Under no circumstances will we be held responsible for misuse, improper installation or faulty electrical connections.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>What materials are used in the manufacture of the lamps?<\/strong><\/h2>\n\n\n\n<p>Nous ne travaillons qu&rsquo;avec mat\u00e9riaux de qualit\u00e9 \u00e0 l&rsquo;impact environnemental r\u00e9duit. Nos lampes sont fabriqu\u00e9es \u00e0 l&rsquo;aide d&rsquo;un textile non tiss\u00e9 compos\u00e9 de fibres synth\u00e9tiques recycl\u00e9es et naturelles recycl\u00e9es post-consommation.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Can Laboratoire Textile lamps be installed outdoors?<\/strong><\/h2>\n\n\n\n<p>No. Our fixtures are designed for indoor use only.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Product presentation<\/strong><\/h2>\n\n\n\n<p>We strive to present all of our products as accurately as possible. However, the color display may vary depending on your screen settings.<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>How can I update my personal information ?<\/strong><\/h2>\n\n\n\n<p>You can change all your information in the \"<a href=\"https:\/\/laboratoiretextile.ca\/en\/mon-compte\/\"> My account<\/a> \".<\/p>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-e555385e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-quicksand-font-family has-medium-font-size\"><strong>Tailor-made project<\/strong><\/h2>\n\n\n\n<p>For any request for a personalized project, do not hesitate to contact us at <a href=\"mailto:info@laboratoiretextile.com\">info@laboratoiretextile.com<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>More information...<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/laboratoiretextile.ca\/en\/termes-conditions\/\" style=\"color:#121212\">Terms &amp; conditions<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/laboratoiretextile.ca\/en\/politique-de-confidentialite\/\" style=\"color:#121212\">Privacy Policy<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9lais de fabrication La plupart de nos luminaires sont fabriqu\u00e9s sur commande. Nous traiterons votre commande au plus vite mais un d\u00e9lais de production peut varier entre une et deux semaine selon les p\u00e9riodes de l&rsquo;ann\u00e9e. Traitement des abats-jours Tous nos luminaires sont trait\u00e9s \u00e0 l\u2019aide d\u2019un produit ignifuge non toxique afin de rendre l&rsquo;utilisation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":307,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":110,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions - Laboratoire Textile<\/title>\n<meta name=\"description\" content=\"La boutique en ligne Laboratoire Textile propose une gamme de luminaires contemporains, fabriqu\u00e9s \u00e0 la main autour de l&#039;origami - FAQ\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/laboratoiretextile.ca\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions - 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