ARTICLE 1 - PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.
When you browse our store, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
ARTICLE 2 – CONSENT
- How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collect your information and use it for that purpose only.
If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
- How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at email@example.com ou by postal mail at: Laboratoire Textile 6-9266 Rue Lajeunesse, Montréal, QC, H2M1S2, Canada
We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions.
ARTICLE 3 – WOOCOMMERCE
Our store is hosted on WooCommerce. They provide us with the e-commerce platform that allows us to sell our products and services to you.
ARTICLE 4 - DISCLOSURE
Your data is stored in Woocommerce's data storage system and databases, and in the general Woocommerce application. Your data is stored on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then Woocommerce will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure processing of credit card data by our store and its service providers.
We also accept PayPal payments. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.
For more information, please see the Terms and Conditions here.
In general, the third-party providers that we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.
ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES
However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under the laws of the United States. United States, including the Patriot Act.
You may be required to leave our website by clicking on certain links on our site. We do not assume any responsibility for the privacy practices of such other sites and recommend that you carefully read their privacy policies.
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
ARTICLE 6 – SECURITY
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. While no method of transmission over the Internet or of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent on you to use this site. website.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
During your visit to the site, we collect the following information:
- Products you've viewed: we use them to, for example, display products you've recently viewed
- Location, IP address and browser type: we use them to estimate taxes and shipping costs
- Delivery address: we will ask you to enter it to estimate the shipping costs before you place an order; and to send you the order!
When you buy from our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment / credit card details. Possibly account data such as username and password.
This information will be used for:
- Send information about your account and order
- Respond to requests, including refunds and complaints
- Process payments and prevent fraud
- Configure your account for our store
- Comply with any legal obligation, such as calculating taxes
- Improve the offers of our store
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number. This information will be used to pre-fill the order validation for future orders.
We generally store your information for as long as we need it; for the purpose for which we collect and use it. We are not legally obliged to continue to keep them. For example, we store order information for 4 years for taxes and accounting. This includes your name, email, and billing and shipping addresses.
We also store comments or reviews, if you choose to send them.
For more information: https://docs.woocommerce.com/document/woocommerce-cookies/
ACCESS TO DATA
Members of our team have access to the information you provide to us. For example, store administrators and managers have access to:
- Ordering information such as what was purchased, when and where it should be sent
- Customer information such as your name, email address, and billing and shipping information.
Our team has access to this information to process orders, issue refunds and help you.
QUESTIONS AND CONTACT DETAILS
If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, contact our Privacy Officer at info @laboratoiretextile. com or by postal mail to:
6-9266 Rue Lajeunesse, Montréal, QC, H2M1S2, Canada
Last updated: July 2021