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Frequently Asked Questions
Every piece is unique
We take the greatest care in the manufacture of our products. Each piece is unique and made entirely by hand.
Due to the craftsmanship of our products, slight variations in printing or assembly are to be expected. They do not affect the quality, appearance or function of your product.
Manufacturing lead times
Most of our lights are made to order. We will process your order as soon as possible but production time can vary between one and two weeks depending on the time of year.
Processing of lampshades
All our fixtures are treated with a non-toxic flame retardant to make them safer to use.
Maintenance
Dry cleaning only. To dust your lamp, simply use a soft dry cloth.
Which bulb to choose?
All our lamps are compatible only with LED bulbs of 60 w maximum for a safe use. In no case Laboratoire Textile can be held responsible for the choice of bulb made by the customer.
Is the light bulb included?
We do not provide the bulb to allow you to define the atmosphere you want to create.
There is a wide range of LED bulbs available on the market. To help you make your choice, we have prepared an article on this subject.
Which electrical connections are used?
We supply two types of connection with our luminaires. You can choose between an American wall socket (type A), or a ceiling-mounted installation. The electrical systems supplied with your lampshade are C-UL-US certified. We do not take responsibility for installation. Under no circumstances will we be held responsible for misuse, improper installation or faulty electrical connections.
What materials are used in the manufacture of the lamps?
We only work with quality materials with a reduced environmental impact. Our lamps are made of a non-woven textile composed of recycled synthetic fibers and natural fibers from certified forests PEFC.
Can Laboratoire Textile lamps be installed outdoors?
No. Our fixtures are designed for indoor use only.
Product presentation
We strive to present all of our products as accurately as possible. However, the color display may vary depending on your screen settings.
How can I update my personal information ?
You can change all your information in the " My account ".
Tailor-made project
For any request for a personalized project, do not hesitate to contact us at info@laboratoiretextile.com
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