Shipping and returns

Delivery times

  • Depending on the carrier, delivery times may vary.
  • We will send you your tracking number as soon as your order has been shipped.
  • Please make sure that the delivery address you have given us is correct. Once your package is shipped, we cannot be held responsible for any shipping errors or lost packages.
  • To notify us of any error in the delivery address, contact us as soon as possible by e-mail at the following address info@laboratoiretextile.com

Shipping price

  • Delivery is free throughout Canada and the United States for orders over $200 at regular rate.
  • For international shipments, contact us at info@laboratoiretextile.ca to get an estimate of shipping costs.


  • Local import duties and customs fees upon arrival of the goods in your country are beyond our control and at your expense.
  • We also cannot be held responsible for unusual delays in customs processing.

Cancellation of an order

  • To cancel an order and obtain a refund, contact us within 24 hours of your purchase. After this period, your order is no longer refundable.


  • We make each product to order for you with the greatest care. This is why we invite you to contact us if you need further clarification before making your purchase.
  • If your luminaire does not bring you complete satisfaction, contact us within 14 days at info@laboratoiretextile.ca
  • If your light fixture is defective or damaged, it will be replaced free of charge.


  • Products on sale, on clearance or at reduced prices are neither exchangeable nor refundable.